FAQs

How long does it take for shipping?

Products are usually shipped out within 2-5 business days. If you have issues with shipping, please email sales@vonaehair.com.

When do I see results?

Results usually depend on frequency and what other products are used. Results can show immediately or within 7 days with soft, moisturized, defined hair. With consistent use, you will notice a difference resulting in healthy, strong hair.

What is the difference between your products and those manufactured by a bigger company?

At Vonaé, we are focused on quality rather than profits. Each product is formulated with pure, raw ingredients that are studied and chosen based on their benefits to your hair and scalp. This means each product will stimulate growth and produce healthy results for you! A lot of hair products contain chemicals that can cause hair loss, cancer, fibroids, infertility, etc. Since our products do not contain any of these harmful chemicals, you can relax in knowing that there will not be any harmful side effects. 

Are these products scented?

The products will have a natural scent as no artificial fragrances are used. Essential oils such as lavender, bergamont, orange, lemongrass, rosemary, peppermint, and ylang-ylang are used to enhance fragrance. If you're skin is sensitive to essential oils, please perform a skin patch test before use.

Why don't you use coconut oil, tea tree oil, or shea butter?

Coconut oil and tea tree oil do not work well for most hair types despite the trends. Tea tree oil is known to help with scalp issues but it can also flare dermatitis or cause allergic reactions. Shea butter is a heavy butter that is great as a sealant, but it can clog pores and locs, causing breakage.

Can this be used for all hair types?

Yes. Our products are great for all who are looking for chemical-free natural hair care.

Would this work well for men?

Men are natural too. These products work well with promoting waves and soft, full beards.

What products can I use on my locs?

All of these products are great for locs. Check out the shampoo, oil, and mango butter for loc maintenance.

Is this safe for kids?

Yes. In fact all of our products are kid friendly tested. Please keep out of eyes. For those younger than 1, we do recommend doing a skin patch test.

 

What is your refund/return policy?

Once an order has shipped, we will not accept returns or exchanges. However, damaged or defective products may be returned to vonaehair.com after contacting sales@vonaehair.com. Please submit photo images of the damaged or defective product. If an item is shipped to the wrong address, please contact us immediately to have the package re-routed. If the package is delivered to the wrong address,you will have to submit another order or wait until the package has been returned.

If you have any other questions or concerns, please reach out to sales@vonaehair.com or fill out the form below.

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