Shipping/Refund Policy

Please allow 2-5 business days for processing orders. Shipping may be delayed due to COVID-19. If processing or shipping takes longer than anticipated, you will receive an email regarding the new estimated time frame.


Make sure you have the correct shipping address. If the wrong address is given, let us know as soon as possible so that the package can be re-routed to the correct address. Once package is delivered we are not responsible.

Once an order has shipped, we will not accept returns or exchanges. Please contact within 5 business days if any issues should occur. Damaged or defective products may be compensated for with store credit or re-shipped. Please submit photo images of the damaged or defective product to For customer service, you can contact us at 757-522-3001.

©2020 by Vonaé.

8333 Meadow Creek Rd.

Norfolk, VA. 23518

United States of America

(757) 522-3001

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